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Ben’s Video Tip of the Week: Thank(less)

Dec 3, 2019

Ben shares a simple way to give immediate feedback, and reminds us why it’s important to stop and say, “Hey, you know, this place looks great.”

Video transcript available below:

So you know there’s a lot of jobs out there that people work hard at, but they don’t receive a lot of recognition. I think of people, for instance, who clean the restrooms in airports. I saw this thing recently which is really pretty simple. It’s four faces, from a smiley face to a frowny face, and as you leave the restroom, you’re invited to hit the button.

I think what happens here is the person in that job gets contemporaneous feedback on how well they are doing or how poorly they are doing. My experience is, people want to do better. By hitting the button, we give them thanks or feedback about how to do their job better.

Think about the people in your organization who may not receive as many thanks as they ought. Think about how you can thank them or give them feedback on a regular basis to do better.

By the way, the next time you see someone doing a thankless job like mopping the floor in the lobby, stop and say, “Hey, you know, this place looks great. Thanks for doing it.”

Good luck! Work on your business. Stay in touch.

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