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Tag: Customer relations

Ben’s Video Tip of the Week: A Smile CAN be Heard

Speaking with a smile can raise the spirits of your customers, your team, and yourself. A smile can even be heard through the phone!

Ben’s Video Tip of the Week: Customer Satisfaction

Everything we do for our clients helps them to do something in return.  Sometimes conflict can arise. Ben Markens shares how to work with customers who are not satisfied.

Ben’s Video Tip of the Week: Bad News First

“Tell me the bad news first, because the good news will never hurt me.” Ben Markens advises to address problems immediately and non-defensively. Happy customers are willing to wait.