Our Fundamental Behaviors
When our founder, Ben Markens, created these 16 behaviors, he envisioned the principles he would want at the heart of any company he worked for. More than ordinary values, these fundamentals are woven into our daily operations and embedded in how we work together, serve our clients, and build community. They are the foundation of our culture and the standard we hold ourselves to every day.
We are Friendly
...kind, and empathic and give each other the benefit of the doubt. We say, “good morning,” “please,” and “thank you.”
We do our best
...every day. We are personally accountable and don’t make excuses.
We empower
...team members to learn, grow, and stretch their abilities. When a teammate steps up and grows, we celebrate their accomplishment.
We foster teamwork
We can always count on our teammates to support and defend us.
We are fair
We always do the right (fair) thing and look for win-win solutions.
We say "yes"
We find a way to say “yes” or “yes and” with both external and internal customers.
We have fun
...laugh, and celebrate milestones and successes.
We get results
We are results-oriented.
We are Prompt
We complete tasks on-time or ask for help if we can’t get it done.
We are collaborative
...and work to anticipate problems and solve them proactively.
We are relentless
...at providing excellent client experiences.
We create processes
...and re-evaluate our processes for successful events and projects.
We are creative
...and encourage dynamic problem solving and strategic thinking.
We Improve
Improving is about getting better, not determining blame.
We communicate directly
Direct and clear communications are imperative to team cohesiveness. We encourage respectful, honest dialog directly with our colleagues.
We serve community
We encourage our team to give and give back to the communities in which they live.