Questions? 413-686-9199


Ben Markens, President

Ben Markens, President / 413-686-9199 /

Ben Markens founded The Markens Group, Inc. in 1988 as a boutique consulting practice, in which he introduced The Markens Method,™ a simplified yet sophisticated management tool once reserved for Fortune 500 companies that helps smaller organizations accomplish their goals by focusing on strategic management, operational excellence, profit planning, and job costing.

In 2008, Markens accepted an offer to manage the Paperboard Packaging Council (PPC), a 501(c)(6) trade association for folding carton companies. In the decades prior to approaching TMG, PPC had suffered from serious financial losses and shrinking membership. Yet in less than a year after TMG came on board, PPC enjoyed an annual surplus and has continued to do so for six consecutive years. Membership has grown more than 50%, and participation in meetings and other programs has increased by almost 100%.

Today, TMG is an AMCI ANSI-accredited association management company, and has a staff of specialists in management, finance, project planning, marketing and communications, benchmarking, and member services. TMG also maintains relationships with legal and accounting companies that specialize in non-profit organizations and association management, work with an internationally known consultancy to help vet properties for conferences, and maintain close ties with a European management association.

Lou Kornet, Vice President and Chief of Staff

Lou Kornet, Vice President and Chief of Staff / 413-686-9180 /

For over fifteen years, Lou has assisted clients with their strategic planning and project management needs. Lou focuses on facilitating, team building, and training.

“It’s important to immerse yourself in the climate and culture of each organization. The more you are able to see things from the client’s perspective, the better you are able to guide them to the best solution.”

Jennie Markens, Director of New Generation Leaders

Jennie Markens, Director of  New Generation Leaders / 413-686-9199 /

Jennie is a certified Master Executive Coach and a Licensed Independent Clinical Social Worker with fifteen years experience working with individuals and groups. She has also taught and supervised in a Master’s degree program for the past eight years. Jennie is here to help, whether through team building or working with an individual executive to hone tools that motivate and inspire.

“Business tasks occur in the context of complex relationships, which can complicate matters and derail an organization’s goals. Coaching can teach executives how to get back on track and lead with confidence.3”

Nicole Miller, Director of Marketing and Communications

Nicole Miller, Director of Marketing and Communications / 413-686-9193 /

A creative thinker with keen problem solving skills, Nicole creates marketing plans and other tactical strategies for our clients. Her targeted and innovative campaigns elicit engagement and action, and are key to driving membership growth and improving retention.

“Associations should be run like a successful business, which means providing tangible value to its members and staying on top of the latest trends to reach and attract new members, and keep them truly engaged.”

Brian Chaisson, Director of Industry Benchmarking and Assistant Controller

Brian Chaisson, Director of Industry Benchmarking and Assistant Controller / 413-686-9184 /

Our resident benchmarking expert, Brian creates industry data reports that help clients run their organizations effectively. When it comes to developing actionable industry insights, look no further than Brian Chaisson.

Susan Martins, Controller and Office Manager

Susan Martins, Controller & Office Mgr. / 413-686-9182 /

Susan keeps the books in tiptop shape and ensures smooth sailing in the office. With her diligence and keen eye for numbers, she provides unparalleled financial management and reporting services.

Kate Smith, Member Services Manager

Kate Smith, Mem. Services Manager / 413-686-9183 /

If clients or a staff member has a question, Kate will uncover the answer. A savvy problem-solver, Kate fields member requests and concerns, and also shores up IT and website management initiatives.

Brian Westerlind, Communications Manager

Brian Westerlind, Communications Manager / 413-686-9178 /

Brian helps our clients say exactly what they need to say. By crafting a number of written marketing and communications materials, he helps to develop and disseminate impactful messaging and branding strategies.

Donna Dunn, Executive Director

Donna Dunn, Executive Director / 413-686-9176 /

Donna French Dunn, CAE is an association executive with more than 30 years’ experience. From communications and membership to conferences and governance, Donna’s association career brings  a breadth and depth of knowledge available to Markens Group clients.

Tessa O’Sullivan, Senior Account Manager

Tessa O’Sullivan, Senior Account Manager /

With over 25 years experience in the industry, Tessa has worked with boards and committees to meet their needs. She compiles membership directories, oversees a member programming, creates newsletters, and delivers excellent service to clients.