It’s Valentine’s Day! Make sure to put a personal touch on showing your loved ones that you care.
Ben Markens shares his opinions on rehiring former employees.
Everything we do for our clients helps them to do something in return. Sometimes conflict can arise. Ben Markens shares how to work with customers who are not satisfied.
Business planning is like driving. You have to sit back and look down the road to avoid hazards. Ben Markens shares his thoughts on planning ahead.
“Our organizations are nothing without the folks who work there.” Ben Markens shares how we use Gallup Q12 to make sure that employees are satisfied in their workplace.
Attending a conference for the first time can be daunting for even the most social person. Ben Markens shares 3 things that his group does to make the experience more comfortable for first time attendees.
In 2014 our firm became accredited to the Association Management Company Institute. “It was definitely worth our time.” – Ben Markens
Many people take time off at the end of the year. Ben Markens has some food for thought as you reflect on the holidays and the state of your associations and business.
Ben Markens loves technology, and he found a notebook that allows him to connect his hand written notes to his synced file storage. And it’s reusable.
“I’m always interested in new ways or continuing ways to engage the folks who work at The Markens Group.” Ben Markens talks about engagement opportunities he practices with The Markens Group team.
“Tell me the bad news first, because the good news will never hurt me.” Ben Markens advises to address problems immediately and non-defensively. Happy customers are willing to wait.
Brainstorming is about quantity and creativity. Ben Markens shares some tips on being an effective facilitator.
At your meetings, do you have problems getting people to participate during the Q&A portion? Here’s a tip that we often use.
As Thanksgiving approaches we think about how thankful we are for our customers and members. Ben Markens talks about the personal touch we put on sending our appreciation to them.