When leaving a voicemail, try including your number at the beginning and end of your message.
What’s unique about you? Start with the traits that make you stand and build your personal brand from there.
Business cards are great but you should also invest in a branded notepad. The extra space to write, in combination with your company’s contact info, can be valuable in the right situations.
Lose a client? Sometimes what you need to get them back is a bag of nuts .
If you can’t be smart, be funny! A good joke can help lighten the mood and raise everyone’s spirits. Here’s one: What’s brown and sticky? A stick.
Recruiting new members for an association is important but not always easy. Being painfully polite and pleasantly persistent can help make the process smoother.
Summer Fridays can be a win-win for both employees and employers. Try it out this summer.
For an association to be successful, it’s important to follow anti-trust guidelines. If a topic is inappropriate to discuss at a board meeting, then it’s equally inappropriate to discuss at the bar.
To celebrate Earth Week, one of our clients encourages 5th and 6th graders to plant trees while teaching them about the tremendous benefits they give us. Everyone should plant to tree and make our planet better.
Small things can have a meaningful impact on people and company culture. One of the easiest and worthwhile habits is saying “Good Morning” every morning.
When selling to a client or prospective member, there may be objections over the cost of their investment. By using the “Feel, Felt, Found” technique, you can empathize, explain the ROI, and reach a mutual understanding.
Employee productivity is just one half of their contribution to company culture. The other half is how well they buy into your core values.
Simple games and activities can be used to help guests start talking and break the ice.
Speaking with a smile can raise the spirits of your customers, your team, and yourself. A smile can even be heard through the phone!
The right lights and camera angles makes the difference.
It’s so convenient to charge your devices during an airplane trip, but sometimes the plugs wiggle around and you don’t get a good charge. Fortunately, Ben has come up with a clever solution!
Ben Markens explains the benefits of using a “Stop Doing” list.
“Pile up enough tomorrows and you’ll look back to find all you have is a bunch of empty yesterdays.” Ben Markens speaks to the importance of strategic planning with our teams.
It’s Valentine’s Day! Make sure to put a personal touch on showing your loved ones that you care.
Ben Markens shares his opinions on rehiring former employees.
Everything we do for our clients helps them to do something in return. Sometimes conflict can arise. Ben Markens shares how to work with customers who are not satisfied.
Business planning is like driving. You have to sit back and look down the road to avoid hazards. Ben Markens shares his thoughts on planning ahead.
“Our organizations are nothing without the folks who work there.” Ben Markens shares how we use Gallup Q12 to make sure that employees are satisfied in their workplace.
Attending a conference for the first time can be daunting for even the most social person. Ben Markens shares 3 things that his group does to make the experience more comfortable for first time attendees.
In 2014 our firm became accredited to the Association Management Company Institute. “It was definitely worth our time.” – Ben Markens
Many people take time off at the end of the year. Ben Markens has some food for thought as you reflect on the holidays and the state of your associations and business.
Ben Markens loves technology, and he found a notebook that allows him to connect his hand written notes to his synced file storage. And it’s reusable.
“I’m always interested in new ways or continuing ways to engage the folks who work at The Markens Group.” Ben Markens talks about engagement opportunities he practices with The Markens Group team.
“Tell me the bad news first, because the good news will never hurt me.” Ben Markens advises to address problems immediately and non-defensively. Happy customers are willing to wait.
Brainstorming is about quantity and creativity. Ben Markens shares some tips on being an effective facilitator.
At your meetings, do you have problems getting people to participate during the Q&A portion? Here’s a tip that we often use.
As Thanksgiving approaches we think about how thankful we are for our customers and members. Ben Markens talks about the personal touch we put on sending our appreciation to them.