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Ben’s Video Tip of the Week: Leaving a Voicemail

When leaving a voicemail, try including your number at the beginning and end of your message.

Ben’s Video Tip of the Week: Create a Personal Brand

What’s unique about you? Start with the traits that make you stand and build your personal brand from there.

Ben’s Video Tip of the Week: The Value of a Small Notepad

Business cards are great but you should also invest in a branded notepad. The extra space to write, in combination with your company’s contact info, can be valuable in the right situations.

Ben’s Video Tip of the Week: Lose a Client? Try this.

Lose a client? Sometimes what you need to get them back is a bag of nuts .

Ben’s Video Tip of the Week: It’s Good to Have Humor

If you can’t be smart, be funny! A good joke can help lighten the mood and raise everyone’s spirits. Here’s one: What’s brown and sticky? A stick.

Ben’s Video Tip of the Week: Give Clients Permission to Say “No”

Recruiting new members for an association is important but not always easy. Being painfully polite and pleasantly persistent can help make the process smoother.

Ben’s Video Tip of the Week: Boost Employee Morale this Summer

Summer Fridays can be a win-win for both employees and employers. Try it out this summer.

Ben’s Video Tip of the Week: Antitrust Obligations

For an association to be successful, it’s important to follow anti-trust guidelines. If a topic is inappropriate to discuss at a board meeting, then it’s equally inappropriate to discuss at the bar.

Ben’s Video Tip of the Week: Plant a Tree

To celebrate Earth Week, one of our clients encourages 5th and 6th graders to plant trees while teaching them about the tremendous benefits they give us. Everyone should plant to tree and make our planet better.

Ben’s Video Tip of the Week: Always Say “Good Morning”

Small things can have a meaningful impact on people and company culture. One of the easiest and worthwhile habits is saying “Good Morning” every morning.

Ben’s Video Tip of the Week: The “Feel, Felt, Found” Sales Technique

When selling to a client or prospective member, there may be objections over the cost of their investment. By using the “Feel, Felt, Found” technique, you can empathize, explain the ROI, and reach a mutual understanding.

Ben’s Video Tip of the Week: Assessing Core Values

Employee productivity is just one half of their contribution to company culture. The other half is how well they buy into your core values.

Ben’s Video Tip of the Week: Getting Guests to Mix and Mingle

Simple games and activities can be used to help guests start talking and break the ice.

Ben’s Video Tip of the Week: A Smile CAN be Heard

Speaking with a smile can raise the spirits of your customers, your team, and yourself. A smile can even be heard through the phone!

Ben’s Video Tip of the Week: Setting Up for a Successful Photo Shoot

The right lights and camera angles makes the difference.

Ben’s Video Tip of the Week: Great Tip for Air Travel

It’s so convenient to charge your devices during an airplane trip, but sometimes the plugs wiggle around and you don’t get a good charge. Fortunately, Ben has come up with a clever solution!

Ben’s Video Tip of the Week: Stop Doing

Ben Markens explains the benefits of using a “Stop Doing” list.

Ben’s Video Tip of the Week: Planning

“Pile up enough tomorrows and you’ll look back to find all you have is a bunch of empty yesterdays.” Ben Markens speaks to the importance of strategic planning with our teams.

Ben’s Video Tip of the Week: Valentine’s Day Tip

It’s Valentine’s Day! Make sure to put a personal touch on showing your loved ones that you care.

Ben’s Video Tip of the Week: Rehiring a Former Employee

Ben Markens shares his opinions on rehiring former employees.

Ben’s Video Tip of the Week: Customer Satisfaction

Everything we do for our clients helps them to do something in return.  Sometimes conflict can arise. Ben Markens shares how to work with customers who are not satisfied.

Ben’s Video Tip of the Week: Planning Ahead

Business planning is like driving. You have to sit back and look down the road to avoid hazards. Ben Markens shares his thoughts on planning ahead.

Ben’s Video Tip of the Week: Engaging Employees

“Our organizations are nothing without the folks who work there.” Ben Markens shares how we use Gallup Q12 to make sure that employees are satisfied in their workplace.

Ben’s Video Tip of the Week: First Time Attendees

Attending a conference for the first time can be daunting for even the most social person. Ben Markens shares 3 things that his group does to make the experience more comfortable for first time attendees.

Ben’s Video Tip of the Week: Accreditation

In 2014 our firm became accredited to the Association Management Company Institute. “It was definitely worth our time.” – Ben Markens

Ben’s Video Tip of the Week: Holidays

Many people take time off at the end of the year. Ben Markens has some food for thought as you reflect on the holidays and the state of your associations and business.

Ben’s Video Tip of the Week: The Rocket Book

Ben Markens loves technology, and he found a notebook that allows him to connect his hand written notes to his synced file storage. And it’s reusable.

Ben’s Video Tip of the Week: Ways to Engage

“I’m always interested in new ways or continuing ways to engage the folks who work at The Markens Group.” Ben Markens talks about engagement opportunities he practices with The Markens Group team.

Ben’s Video Tip of the Week: Bad News First

“Tell me the bad news first, because the good news will never hurt me.” Ben Markens advises to address problems immediately and non-defensively. Happy customers are willing to wait.

Ben’s Video Tip of the Week: Facilitation

Brainstorming is about quantity and creativity. Ben Markens shares some tips on being an effective facilitator.

Ben’s Video Tip of the Week: Getting More Out of Q & A

At your meetings, do you have problems getting people to participate during the Q&A portion? Here’s a tip that we often use.

Ben’s Video Tip of the Week: Gobble Gobble

As Thanksgiving approaches we think about how thankful we are for our customers and members. Ben Markens talks about the personal touch we put on sending our appreciation to them.

Ben’s Video Tip of the Week: Competitor’s Website

“The first place people go to learn about our organization is our website.” Ben Markens shares tips on making sure your website makes the best first impression.