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Category: Videos

Ben’s Video Tip of the Week: Ways to Engage

“I’m always interested in new ways or continuing ways to engage the folks who work at The Markens Group.” Ben Markens talks about engagement opportunities he practices with The Markens Group team.

Ben’s Video Tip of the Week: Bad News First

“Tell me the bad news first, because the good news will never hurt me.” Ben Markens advises to address problems immediately and non-defensively. Happy customers are willing to wait.

Ben’s Video Tip of the Week: Facilitation

Brainstorming is about quantity and creativity. Ben Markens shares some tips on being an effective facilitator.

Ben’s Video Tip of the Week: Getting More Out of Q & A

At your meetings, do you have problems getting people to participate during the Q&A portion? Here’s a tip that we often use.

Ben’s Video Tip of the Week: Gobble Gobble

As Thanksgiving approaches we think about how thankful we are for our customers and members. Ben Markens talks about the personal touch we put on sending our appreciation to them.

Ben’s Video Tip of the Week: Competitor’s Website

“The first place people go to learn about our organization is our website.” Ben Markens shares tips on making sure your website makes the best first impression.