“I’m always interested in new ways or continuing ways to engage the folks who work at The Markens Group.” Ben Markens talks about engagement opportunities he practices with The Markens Group team.
“Tell me the bad news first, because the good news will never hurt me.” Ben Markens advises to address problems immediately and non-defensively. Happy customers are willing to wait.
Brainstorming is about quantity and creativity. Ben Markens shares some tips on being an effective facilitator.
At your meetings, do you have problems getting people to participate during the Q&A portion? Here’s a tip that we often use.
As Thanksgiving approaches we think about how thankful we are for our customers and members. Ben Markens talks about the personal touch we put on sending our appreciation to them.