When we started this enterprise in 1988, we agreed to live by two basic principles. We would only do it as long as it was “fun,” and that we would resolve any dispute or disagreement by answering, “What’s fair?”
We still believe that this is true and in addition, we find the following relevant:
We consider the feelings of, and effects of our decisions on, others. There is no issue in business that is more important than personal relationships. We strive to be an ethical and honest organization in everything we do. “Please” and “thank you” are used sincerely and regularly.
Staff. We believe the research by Heskett and others that links customer loyalty and employee satisfaction. We are committed to providing an environment where job expectations are clear, individual and team results are recognized and rewarded, where people have the chance to do their best and where their opinion matters.
Clients. We believe that clients must extract a substantial and quantifiable return on their investment in TMG. Loyal clients will reward us with ongoing and repeat business and with referrals to others. Staff is always empowered to say “yes” to a customer.
Internal clients. TMG is an interdependent team. Each of us has other staff members as “clients” and we are also their “client.” We must deliver with excellence to all clients – whether external or internal.
Community. We believe that we had great help and support to get where we are today. We encourage our staff to give and give back to the communities in which we live.
Raising the bar. We believe that for any person or organization, standing still is stagnating. We strive to be better and work smarter through inquisitiveness, adaptability and flexibility.