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Month: November 2017

Ben’s Video Tip of the Week: Bad News First

“Tell me the bad news first, because the good news will never hurt me.” Ben Markens advises to address problems immediately and non-defensively. Happy customers are willing to wait.

Ben’s Video Tip of the Week: Facilitation

Brainstorming is about quantity and creativity. Ben Markens shares some tips on being an effective facilitator.

The Markens Group Certified by Great Place to Work®.

The Markens Group has been certified as a great workplace by the independent analysts at Great Place to Work®. We earned this credential based on ratings from anonymous employee surveys. “It’s my personal philosophy, backed by research from Heskett and …
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Ben’s Video Tip of the Week: Getting More Out of Q & A

At your meetings, do you have problems getting people to participate during the Q&A portion? Here’s a tip that we often use.

Don’t Rough Up the Mic: Tips for Awesome Presentations

By Laura Spencer, Member Services Coordinator Speaking at association conferences can be daunting—especially for those of us who don’t do it every day. Beyond preparing the material, there are a number of audio, visual, and logistical considerations that can truly …
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Ben’s Video Tip of the Week: Gobble Gobble

As Thanksgiving approaches we think about how thankful we are for our customers and members. Ben Markens talks about the personal touch we put on sending our appreciation to them.

Meet Kate Smith, Member Services Coordinator

Kate Smith joined The Markens Group in May of 2017. Her Roll as Member Services Coordinator is to support all client activities, database management & collaborate with staff on different projects. 1. How long have you been working in your …
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Ben’s Video Tip of the Week: Competitor’s Website

“The first place people go to learn about our organization is our website.” Ben Markens shares tips on making sure your website makes the best first impression.